MediaPros Tech Support

Whilst you may already have an existing support team and infrastructure in place, sometimes it’s preferable to have some specific knowledge and second tier support on hand. MediaPros’ Technical Services team have specialist expertise in a number of fields that can happily complement your existing pool of knowledge.

Alternatively, MediaPros’ Team of Engineers can act as your in-house Technical department, taking the strain from the general upkeep and update of your infrastructure – this allows you to cut down on internal expenditure and have your outgoings for Technical Support as a capital expenditure, rather than an in-house payroll cost.

Pinwood-Edit Suite 2014

MediaPros’ Engineers have the relevant technical qualifications to address your needs – including expertise on integrating systems from: Apple, AvidAdobeSlate Media Technology, Sonnet Technologies, Studio Network SolutionsXirrus and more!

Our Team is on hand for consultancy, installation, configuration and support of the following specialist areas:

  • Studio Installs
  • Network storage/SAN
  • DIT Solutions
  • Desktop Deployments
  • Mac/Windows mixed environment configurations (Active Directory/Open Directory – Golden Triangle or direct bind)
  • System Imaging – build and server set up
  • Mobile Device Management
  • Email servers
  • Cloud migration
  • Apple Mac Repairs
  • Client Management solutions
  • Project consultancy and management
  • Helpdesk build and integration

EVO Workflow

There are a whole host more disciplines that our engineers have as individual specialties, so if you require something that isn’t shown on the list above please get in contact with us as we may well be able to help you!

In addition to all this, our MediaCARE product allows you to extend the hardware parts and labour of your Apple hardware for up to 3 years from the original manufacturers warranty – plus a whole host of other benefits such as collection and return of faulty machines to one of our accredited Apple Service Provider locations, remote diagnosis and fault solving, helpdesk ticketing system for notifying us of issues and failures (with regular reporting if required) and a helpline giving you direct access to all of our engineers.

We’re accredited with Apple, Avid and Microsoft, and have decades of combined experience in the IT and Media industries servicing contracts to the highest level as well as servicing all types of computing and Studio hardware.

Please contact one of our Technical Support Specialists for further information.